Refund and Returns Policy of Dealpariz Auto Accessories Store

Effective Date: November 30, 2024

At Dealpariz Auto Accessories Store, we are committed to providing high-quality auto accessories and ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a hassle-free refund and returns process. This policy outlines the terms and conditions governing returns, exchanges, and refunds for purchases made through our store or website (dealpariz.com).

If you have questions regarding our policy, please contact us:

1. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

  • The return request must be made within 30 days of receiving the product.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase, such as an invoice or order confirmation, is required.

Non-Returnable Items:

  • Clearance or final sale items.
  • Customized or personalized products.
  • Gift cards.

2. Return Process

Step 1: Contact Us
Submit a return request by emailing info@dealpariz.com or calling our hotline at (419) 636-7140. Please include your order number, reason for the return, and any supporting photos if applicable (e.g., for damaged or defective items).

Step 2: Return Authorization
Once your return request is approved, we will provide a Return Authorization Number (RAN) and instructions on how to ship the item back to us.

Step 3: Ship the Item
Pack the item securely, include the RAN, and ship it to the address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Policy

Refund Eligibility:
Refunds will be issued only after we receive and inspect the returned product to ensure it meets the eligibility criteria.

Refund Processing Time:

  • Refunds will be processed within 7–10 business days after approval.
  • Refunds will be credited to the original payment method used for the purchase.

Non-Refundable Costs:

  • Original shipping fees are non-refundable unless the product was defective or incorrect.
  • Return shipping costs are the customer’s responsibility unless otherwise stated.

4. Exchange Policy

If you wish to exchange a product, the process is similar to returns:

  1. Request an exchange via email or phone, specifying the replacement product you would like.
  2. Once the original item is received and approved, we will ship the replacement.
  3. Any price differences (if applicable) will be communicated before processing.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of receiving the product. Contact us with photos of the damaged item, packaging, and a brief description of the issue. We will offer a replacement, repair, or full refund at no additional cost.

6. Cancellations

Orders can be canceled without penalty if the request is made before the item is shipped. If the order has already been shipped, it will fall under the returns process, and shipping fees may apply.

7. Exceptions and Special Cases

  • Late Returns: Items returned after the 30-day window may not be eligible for a refund or exchange. Exceptions may be granted at our discretion.
  • Missing Items: If your package is missing an item, please contact us within 48 hours of delivery.

8. Contact Information

For additional assistance, you can reach us through:

Thank you for choosing Dealpariz Auto Accessories Store. We appreciate your business and are here to ensure your satisfaction. For more information about our policies, visit dealpariz.com.